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      ADP

      Engaged Employer

      ADP Lead Client Success Operations Manager reviews

      3.7

      78% would recommend to a friend

      (25 total reviews)
      avatar

      Maria Black

      46% approve of CEO

      48% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.6

      Work/Life balance

      4.1

      Culture & values

      3.5

      Senior management

      3.4

      Compensation and benefits

      3.4

      Career opportunities

      Lead Client Success Operations Manager employees have rated ADP with 3.7 out of 5 stars, based on 25 company reviews on Glassdoor. This indicates that most Lead Client Success Operations Manager professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Lead Client Success Operations Manager professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      25 reviews
      3.0
      Feb 25, 2020

      Great People

      Client success executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent people to work with, knowledgeable tenured employees who are very open to helping each other achieve success

      Cons

      A lot of change in leadership has caused confusion and diluted goals. So many products mean a lot of work silos and challenges around job function clarity.

      avatar
      ADP Response
      6y
      Thank you for sharing your experience. We value your feedback and will share with our leadership teams so we can better improve our experiences for our associates.
      2.0
      Feb 2, 2020

      Turnover and lack of leadership

      Client success executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      For the position I held, great salary. Lots of amenities in the building. Employees in other departments far more accepting and friendly than my own team. Beware client success

      Cons

      I was subjected to underlying racism and constant "watching" from a teammates who never talked to me and were quick to give false reports on my behavior to upper management to make themselves look good while never making an attempt to get to know me. Combined with the rotating door of management and subpar training with no clear expectations or discussions about how to be successful, I was disappointed with the job I tried for four years to get and actually cried when I got it.

      avatar
      ADP Response
      6y
      Thank you for taking the time to write this review and for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees work in a professional environment and are treated fairly without regard to their race, color, creed, religion, national origin, age, sex, marital status, lawful alien status, non-job related physical or mental disability, veteran's status, sexual orientation, gender identity or expression, genetic information, pregnancy or any other basis prohibited by law. We welcome the opportunity to discuss this further and we would like to hear more about your specific situation so that we can review your concern completely. Please contact our Associate Relations team at hr.associate.relations.adp.com
      4.0
      Jul 31, 2019

      Great organization with lots of opportunity

      Client success executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      Typically a very positive and supportive environment. Continued education is supported and encouraged. Senior leadership is very approachable. Lots of opportunity to change your career path should you choose.

      Cons

      ADP is a very large organization, and as a result, sometimes change takes some time and causes some pain.

      avatar
      ADP Response
      6y
      Thank you for your review and sharing with us on Glassdoor. We are happy to hear that you are feeling supported by senior leadership and that ADP is providing the tools and opportunity for career growth. Your feedback is valuable, and we appreciate you sharing this advice.
      Viewing 22 - 24 of 25 Reviews
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      Glassdoor has 24,917 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.