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      ADP

      Engaged Employer

      ADP Client Support Analyst reviews

      3.3

      48% would recommend to a friend

      (365 total reviews)
      avatar

      Maria Black

      52% approve of CEO

      51% positive business outlook

      Ratings by demographic groups

      Client Support Analyst employees have rated ADP with 3.3 out of 5 stars, based on 365 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

      Reviews by job title

      365 reviews
      4.0
      Jan 31, 2019

      Solid Organzation

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits and Employee Perks. They introduced a tuition assistance program for employees recently as well as back-up care for children or parents at a very low cost. They also provide paid parental leave.

      Cons

      A lot of change all the time. Constantly having to search and make sure I'm doing my job correctly because of how quickly processes/ internal technology/ etc. change around here. Ex. I was out on Leave for 3 months, came back to a new Director, new VP and new internal technology.

      avatar
      ADP Response
      7y
      Thank you for sharing your ADP experience with us on Glassdoor. We appreciate the insights and analysis. Your feedback is valuable to us as we strive to have the best working experience in the industry.
      1.0
      Jan 25, 2019

      Account Manager

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      People are great dont be fooled this job is a scam

      Cons

      They tell you you are an Account Manager but as soon as it gets busy we are a call center again. Management only promotes if you kiss up. We are now processing Amendments even though we have an Amendment Team. Everything that other departments cant do they force us to do it. You get 40 clients a d they blow you up. If they escalate or ask for reassignment you get written up. Stay away from this

      avatar
      ADP Response
      7y
      Hello and thank you for providing your insight into your experience working for ADP. ADP values creating and maintaining a workplace where employees are treated fairly and work in a professional environment. We appreciate your feedback and advice and would welcome the opportunity to learn more. If you would like to share additional information so that we can look into it, please contact our Associate Relations team at hr.associate.relations@adp.com.
      1.0
      Dec 28, 2018

      ADP Is Not Client Focused

      Account manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      ADP is known as the preferred payroll company.

      Cons

      You are expected to manage and provide service with little to no experience. They hire millennials with no experience and lay off tenured experienced employees. You work under an insurmountable amount of pressure with little product training and assigned 40- 50 accounts to service which is difficult to maintain. Many of my peers resigned and walked away even when offered an incentive to stay,

      avatar
      ADP Response
      7y
      Sorry for your disappointing experience. Thank you for sharing your insights with us on Glassdoor regarding your time with ADP. Your experience and review help us to improve our overall processes and we appreciate your assessment.
      Viewing 301 - 303 of 365 Reviews
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      ADP reviewsADP Client Support Analyst reviews

      Glassdoor has 24,932 ADP reviews submitted anonymously by ADP employees. Read employee reviews and ratings on Glassdoor to decide if ADP is right for you.