Is ADP a good company to work for as a Client Support Analyst?

Client Support Analyst professionals working at ADP have rated their employer with 3.4 out of 5 stars in 394 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Support Analyst Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Support Analyst interview questions at ADP .

Does ADP pay Client Support Analyst employees well?

Client Support Analyst professionals rate their compensation and benefits at ADP with 3.3 out of 5 stars based on 394 anonymously submitted employee reviews. This is 5.9% worse than the company average rating for salary and benefits. Find out more about Client Support Analyst salaries at ADP.

How happy are Client Support Analyst professionals working at ADP?

47% of Client Support Analyst employees at ADP would recommend their employer to a friend. This rating has decreased by 9% in the past 12 months. Client Support Analyst professionals have also rated ADP with a 3.1 rating for work-life-balance, 3.6 rating for diversity and inclusion, 3.4 rating for culture and values and 3.3 rating for career opportunities.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1643 reviews)); "Flexible and good work life balance" ((in 1433 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1424 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1070 reviews)); "Very flexible and good pay" ((in 756 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 829 reviews)); "Some managers are bad apples but not all" ((in 478 reviews)); "low salary and very influenced" ((in 476 reviews)); "Poor upper management." ((in 154 reviews)); "Can be stressful and long hours" ((in 148 reviews))

ADP Client Support Analyst reviews

3.4

47% would recommend to a friend

(394 total reviews)

Maria Black

51% approve of CEO

51% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Client Support Analyst employees have rated ADP with 3.4 out of 5 stars, based on 394 company reviews on Glassdoor. This indicates that most Client Support Analyst professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Support Analyst professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Reviews by job title

394 reviews

3.0

Nov 10, 2014

Sales is sales

Account manager

Recommend

CEO approval

Business Outlook

Pros

Good Schedule, Huge company, management is ok.

Cons

you have to work the same leads over and over, its sales so there is some pressure.

2.0

Oct 5, 2014

Micromanaged call center with horrible customer service

Customer service representative

Recommend

CEO approval

Business Outlook

Pros

Lots of training, decent pay and room for advancement

Cons

As a call center, time is strictly scheduled. Call times are limited (less than 5 minutes per call) regardless of if the problem requires more time. Manager's were hard to get support from.

2.0

Aug 20, 2014

Overall, Not Happy with Career Growth

Account manager

Recommend

CEO approval

Business Outlook

Pros

Great people to work with. Hours are flexible, good training programs, great team to work with. Overall enjoyed the team aspect of work

Cons

Career Growth is non existent. Have several temporary employees that come and go. Upper Management is lacking, need to bridge the gap from Management to employees.

Viewing 364 - 366 of 394 Reviews

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ADP

ADP Client Support Analyst reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Sales is sales

Micromanaged call center with horrible customer service

Overall, Not Happy with Career Growth

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