Is ADP a good company to work for as a Client Service Representative I?

Client Service Representative I professionals working at ADP have rated their employer with 3.3 out of 5 stars in 146 Glassdoor reviews. This is a lower than average score with the overall rating of ADP employees being 3.8 out of 5 stars. Search open Client Service Representative I Jobs at ADP now and start preparing for your job interview by browsing frequently asked Client Service Representative I interview questions at ADP .

Does ADP pay Client Service Representative I employees well?

Client Service Representative I professionals rate their compensation and benefits at ADP with 3.0 out of 5 stars based on 146 anonymously submitted employee reviews. This is 15.4% worse than the company average rating for salary and benefits. Find out more about Client Service Representative I salaries at ADP.

What are the top reviewed jobs at ADP?

District Manager (1672) , Associate District Manager (638) , Payroll Specialist (419) , Implementation Specialist (388) , Member Technical (381) , Consultant (358) , Senior MEMBER TECHNICAL (325) , Implementation Consultant (302) , Sales Associate (300) , Project Manager (247) , Sales (242) , Account Manager (230) , Analyst (225) , Major Accounts District Manager (223) , District Sales Manager (221)

What are the pros of working at ADP according to real employee reviews?

"benefits were great and scenary" ((in 1668 reviews)); "Flexible and good work life balance" ((in 1438 reviews)); "Been working for Adp going 3 years now and the culture is great.. the managers especially mine is very suportive" ((in 1430 reviews)); "You will feel like you have great support and people to guide you to where you need to be." ((in 1064 reviews)); "Training was great until you actually work in your payroll position and you are doing everything but payroll." ((in 755 reviews))

What are the cons of working at ADP according to real employee reviews?

"Team management strategies are poor and typical" ((in 833 reviews)); "Some managers are bad apples but not all" ((in 488 reviews)); "low salary and very influenced" ((in 479 reviews)); "Poor upper management." ((in 158 reviews)); "Can be stressful and long hours" ((in 150 reviews))

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ADP

ADP Client Service Representative I reviews

3.3

38% would recommend to a friend

(146 total reviews)

Maria Black

60% approve of CEO

72% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.3

Work/Life balance

3.2

Career opportunities

3.0

Senior management

3.0

Compensation and benefits

Client Service Representative I employees have rated ADP with 3.3 out of 5 stars, based on 146 company reviews on Glassdoor. This indicates that most Client Service Representative I professionals have a good working experience there. ADP is rated in line with the average (within 1 standard deviation) by Client Service Representative I professionals compared to other employers within the Tecnologías de la información industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

146 reviews

4.0

Mar 28, 2024

Lots of Troubleshooting

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Good training and support, as well as on-site amenities. You work have your teams, cohort, and managers to rely on for difficult issues, although not something you want to utilize each time.

Cons

You largely deal with issues that payroll professionals working on ADP for years are having trouble with. There are a couple platforms you work on and some system issues are quite complex. Trying to deal with these issues while doing so on a time clock was always tricky, as call-backs weren't loved. You start on a 8-4:30 schedule (maybe the first 6 mo) and shift to a 9-5:30 schedule until you hit a threshold of seniority. So with traffic before and after your work day looks like 8-7 at times.

ADP Response

We appreciate the time you spent with ADP and the insights you shared about your experience. Your feedback will be shared with our leadership teams, so we can better improve our associate experience.

4.0

Nov 16, 2023

Na

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Good career opportunity good pay

Cons

Company politics night shift Zero social life

3.0

Nov 5, 2023

Call center

Client service representative

Recommend

CEO approval

Business Outlook

Pros

Caring management and benefits. Consistent paychecks

Cons

9-530 schedule, but calls often run late forcing you to stay until 6pm or later. $20 an hour isn’t terrible, but definitely not the best

ADP Response

Thank you for sharing your insights with us on Glassdoor. Your feedback is valued.

Viewing 25 - 27 of 146 Reviews

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ADP

ADP Client Service Representative I reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Lots of Troubleshooting

Na

Call center

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