they ask they EXACT same questions as when you apply. really dumb.
Retention Representative Interview Questions
1,294 retention representative interview questions shared by candidates
What type of customer service or call center experience you have
Sell something to the group
What was a time where you went above and beyond for a customer
How would you retain a customer?
What do you know about our company?
Tell me about your background.
What do you know about the company ?
How do you approach cross-selling?
If a customer decided to leave the company would you grant them that or convince them to stay.
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