Competency: Tell me about a time where you have handled a difficult customer Lots of case study questions: - ‘You’ve loaned a friend money and they aren’t paying you back. How would you deal with this?’ - ‘A customer calls and explains they can’t sleep at night because of their financial situation. How would you approach this and what would you say to this customer?’
I was asked to carry out a role play example with a hypothetical customer after being allowed time to study information needed to answer.
Have you worked in customer service before
Tell me about a time you went out of your way to help someone
Why did you choose M & S for a retail role?
What sorts of things do you expect to be doing as part of your role?
Why do you want to work at Marks and Spencer? 5 Competency questions
Why Marks & Spencers?
What were my expectations of role
describe your pros and cons
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