One question they asked was an example of where a customer was unhappy with the service in my previous job and what I did to resolve the issue.
Bilingual Customer Service Representative Interview Questions
500 bilingual customer service representative interview questions shared by candidates
What’s is a difficult situation you encountered and what you did to resolve it?
Tell me about your previous job experience.
Describe past work experiences
How would you handle an angry customer? Tell me a situation at work when you went out of your way to help a customer? how do you describe world class customer service how do you handle stress Describe a time you had to face a difficult situation?
Why do you want to work here? How did you hear about us? Tell me about your last 2 jobs.
They'll ask you typical questions about CSR's, and what is the toughest "very angry" customer situation you've had, and how did you handle it. They seemed to "emphasize" a lot on "angry" customers, and how you'd handle them. Again, NO BUENO!!!
How to deal with irate CX.
Usual analytical questions such as tell me about a time when...and what did you do to help the customer or member. Behavioral questions too such as how do you keep your composure during a call with an irate customer or member and what do you do to diffuse the sitation or keep the caller calm.
What were your previous job responsibilities? How did you hear about us?
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