Listen to an audio and repeat the words said the same way.
Bilingual Customer Service Representative Interview Questions
500 bilingual customer service representative interview questions shared by candidates
Traditional interview questions we normally are asked.
En la entrevista por telefono: Are you studing? if so, what is your major? Can you spell your first name? What do you do in your free time? --- El examen de listening y speking es repetir el audio que te muestra la plataforma. Y otros 3 en donde hablas por 1 min de acuerdo a lo que te pide la plataforma. ej: What is your favorite book?
What type of experience I had as customer service rep? Why should they hire me?
Nivel de estudios, que podrías aportar a la compañía, sabes dar resolución a problemas, como manejas situaciones de presión, que nivel de ingles tienes, cual es tu plan de carrera.
In Spanish I had to answer "Tell me about a recent movie you've seen?"
If some clients call in and told you that their child/spouse died or had accident and need to withdraw money from the account, however there are policies to follow and they are not allowed to take out the money. Hence, they are very sad and unhappy with that. How would you react and what would you do especially in a situation that you receive more than 5 calls like this? How would you feel?
Bilingual? Response to angry customers? Desclating personality required
What is your biggest weakness and strength?
How many years of experience do you have in customer service?
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