I applied online. The process took 4 weeks. I interviewed at The Home Depot (Minneapolis, MN) in Aug 2011
Interview
Applied on line, forced to wait a few weeks for any response at all. When called, was asked a few questions based on past experiences and behavioral and aptitude questions. 1:1 interview was quick to the point and relatively efficient. Competent and friendly individuals ran the interviewing process, was not uncomfortable at all. Overall not bad for any reason.
Interview questions [1]
Question 1
Describe a time when you provided excellent customer service.
I applied online. The process took 2 months. I interviewed at The Home Depot in Jul 2011
Interview
I applied online and was contacted within a week for my phone interview which was pretty quick nothing major. Then was told that I had to schedule my 1:1 interview. After I set up my interview I had a one on one with the FES who was pretty cool and asked the usual questions of "Where was your last job?", "How would you respond to an unhappy customer and/or co-worker?", "Name a time where you had to deal with an angry customer" and etc. After the interview went well I received a call about a month later saying they would like to go to the next step which is the background and drug test. And it took almost two weeks to get a callback after they came in. Even though this is the longest hiring process I've ever encountered, I don't know whether it was the same for everyone because I told a fellow co-worker about it and she was even surprised. So who knows. I am now training and I love the atmosphere so far everyone is nice and very helpful. Home Depot is serious about their customer service and making sure their employees are a great representation of their company values, which I love.
Interview questions [1]
Question 1
Unexpected Question: "How would you deal with a mean/unhappy co-worker?"