I applied in-person. The process took 4 weeks. I interviewed at The Home Depot (Waterloo, ON) in Apr 2009
Interview
applied at a job fair for a cashier position at home depot and had a mini interview after filling out application. then 2 weeks later was called in for 1:1 interview with cash manager. a week after that was called for 2nd interview with store manager, and was offered the job that day. i accepted and waited another week and a half for 2 day orientation, then waited another 5 days to be scheduled for training.
Interview questions [1]
Question 1
was asked to do a role play scenario with store manager. was told to respond as if i was an associate working at home depot and store manager would ask a question as if he was a customer.
I applied online. The process took 1 day. I interviewed at The Home Depot (Atlanta, GA) in Sep 2011
Interview
I first applied for the position online in mid-July. At the beginning of August a received a phone call from an Human Resources representative asking me the usual screening questions. I passed that interview and was scheduled for a phone interview with the hiring manager. Passed that one too and was asked if I would be interested in coming to Atlanta for an onsite interview.
Arrangements were made for the onsite interview to take place the Friday leading into Labor Day weekend. The flight, rental car and hotel reservations were made by Home Depot and everything went very smoothly.
The onsite interview consisted of interviews with three department heads and one peer - the hiring manager was out of the office that day (not a good sign). The final interview was with the peer and she walked me out, an Human Resources representative was not available.
The Tuesday following Labor Day I contacted HR and forwarded my expense report and receipts. At that time I was told to expect reimbursement in 2-3 weeks. I also sent all my thank you notes. That Friday I followed up with Human Resources for an update on the hiring process; no response.
Two weeks after the interview I contacted the hiring manager for an update. No response and no reimbursement check.
Five weeks after the onsite interview I still had not received any update or check so I contacted Human Resources again. Within one hour of that email, I received a proforma, anonymous email indicating I was no longer being considered for the position. No word on the reimbursement check.
The following day I called Human Resources and left a voice mail regarding the reimbursement check. I received an email in response indicating it was 'hung up' in payroll and if I didn't have it by October 17, I should let my contact know and a check would be Fedexd to me. Guess what? No check on the 17th. Contacted Human Resources and no response.
It's now been 6 weeks since my interview. I was not given the courtesy of a phone call to let me know I was no longer being considered and I'm still waiting for the reimbursement of my expenses.
Pros - They are incredibly efficient on the front side of the hiring process. Offices are beautiful and they make a terrific first impression with the gift of a leather notebook and gift card.
Cons - Post-interview process is awful. No feedback and I'm still waiting for reimbursement of over $100 in expenses. Might not seem like much to a multi-billion dollar company but when you are unemployed, it means something.
Overall, I'm glad I wasn't hired.
Interview questions [1]
Question 1
No difficult or unexpected questions. A very routine interview process.
I applied online. The process took 1 week. I interviewed at The Home Depot in Sep 2011
Interview
Applied online and got a voice mail a few days later to call a 1888 number to set up a time for an interview at one of the Home Depots I had applied to online. Went in, talked to the HR person who went over my resume and asked a few behavioral interview questions, basically about giving good customer service and sales experience. She then went and got the store manager who looked over my resume and the HR reps notes, he asked me a couple of more behavioral interview questions related to servicing the customer and then he offered me the job on the spot. I was given the paper work to take the drug test and when that and the background test came back I was given a date to come in for training. All told the process took about 2 weeks. The pay is about 1/3 of what I made on my last job and they would only hire me as part time, but after being out of work for more than 2 years.....
Couple of tips if you're interested in the Depot:
- Apply online for multiple stores. I chose all the stores that were within 30 miles of my house. There are stores all over the place, especially if you live in the Atlanta GA area, and it increases your chances of being called by one of them even if it's not the one closest to where you live
-Wear nice clothes, you don't have to wear a suit, but clean khakis and a nice shirt will differentiate you from the folks who come in wearing ripped jeans and a ratty t-shirt. Even though at Home Depot you can come to work in jeans remember this is an interview.
-Think of some stories that you can relate to customer service. You don't have to be in sales or even in a job that directly deals with the public to have a customer, in any job you have a customer, someone who depends on your work output, the customer can be internal or external so think of some ways that you delivered to your customer.
Interview questions [1]
Question 1
Tell me about a time that you delivered outstanding customer service.