It use the star method. That interview was easy and straightforwarded. It took 1 week after the interview. The recruiter was nice and the supervisor was through. The supervisor answered the questions
Interview questions [1]
Question 1
Describe a situation where you had to describe a difficult situation.
I applied online. The process took 1 week. I interviewed at The Cigna Group (Crowley, TX) in Sep 2024
Interview
Why did you leave your old job? Is the pay okay for you? What do you think is the best quality to have as a customer service representative? How will you deal with an angry customer?
Interview questions [1]
Question 1
What do you think is the best quality a customer service representative must have?
Hirevue based assessment then a general screening call with a recruiter. Afterwards you’ll meet with the actual hiring manager via video chat. Standard star based interview questions. The interview could last upwards to forty five minutes.
Interview questions [1]
Question 1
Tell me about a time you encountered a difficult situation and how you resolved it