The Cigna Group Customer Service Representative (CSR) interview questions

I applied online and was contacted by a Cigna recruiter within about a week. He was very loud and brash, asked a few questions, then scheduled a second phone interview...with him. After the second interview I received instructions to go interview at Cigna's Lakeline location in Austin. Initially, two call center supervisors met with me and asked basic questions, then I was passed along to two more supervisors. A few days later, I was offered the job. Cigna uses a third party background verification company, so they look at criminal history and job history (they don't check credit for this position). There is a drug screening and also a nicotine screening. If you use nicotine, you have to agree that you are "trying to quit" to be approved for hire. After that was completed, I was emailed quite a bit of information and given a training class start date.

Laid back, Use the STAR method. You are asked quetions that are very opened ended so that they can see what kind of person you are, speaking, critical thinking, relaying stories, ect.