The Cigna Group Customer Service Representative interview questions

Recall recent situations that show favorable behaviors or actions, especially involving course work, work experience, leadership, teamwork, initiative, planning, and customer service. • Prepare short descriptions of each situation; be ready to give details if asked. • Be sure each story has a beginning, middle, and an end, i.e., be ready to describe the situation, including the task at hand, your action, and the outcome or result. • Be sure the outcome or result reflects positively on you (even if the result itself was not favorable). • Be honest. Don't embellish or omit any part of the story. The interviewer will find out if your story is built on a weak foundation. • Be specific. Don't generalize about several events; give a detailed accounting of one event. • Vary your examples; don’t take them all from just one area of your life

Tell me about a time when you made a mistake at work and how did you handle it?