I applied online. The process took 1 week. I interviewed at Tesco (Launceston) in May 2016
Interview
I went up to customer services and they took me to the back offices, I was interviewed by the then grocery line manager. She asked me some questions and was very nice to me, especially considering I’d never had a job before. I was then given a quick tour of the shop floor and did about 15 minutes of shelf stacking with one of the senior members of staff.
Interview questions [1]
Question 1
When have you provided good customer service or what do you think good customer service is?
Group Interview, lasting around 45 minutes, consisting of: a group activity that required making a tower out of limited supplies (paper, Sellotape etc.), this was more to see how you interacted with others in a team dynamic, more than your problem solving skills. Positivity is key here. This was followed by a one-on-one interview chat, which was very relaxed and natural.
Interview questions [1]
Question 1
Name a time you went above and beyond for a customer?
I applied online. The process took 2 days. I interviewed at Tesco (Manchester, Inglaterra) in Jul 2021
Interview
Easy interview
Asked 3 questions which were scenarios and they just wrote down your answers. Used to be a lengthy process but it’s significantly shorter now. Overall, I was probably in there for 20 minutes, maybe less. Got told I’d be phoned the day after to let me know but it was actually 2 days.
I applied online. The process took 2 days. I interviewed at Tesco (Fraserburgh, Scotland) in Aug 2018
Interview
The shop needed staff quick and were very busy so it was pretty hectic, got a call 2 days after filling in the forms online, interview at 21:30, took about an hour, got asked to fill in some forms.
After the forms I got asked some basic questions they have set, it seems they have not changed them for many years.
Availability, motivation and willingness to learn is very important, try to have a smile or t least half smile from time to time, free feel to ask questions and try to make it look like you are almost always available.
Most question were about job experience.
Because they were busy it was a 1 on 1 as they wanted to get it over ASAP.
I am not very confident and pretty nervous however I tried to sound as confident as possible, made a simple joke about previous questions and asked some questions about what kind of training they do (this tells them that you are eager to train and work).
Told me they would call back in a week but did not, got a random call after 18+ days as it seems the management was too busy to train someone before that time.
You will need some kind of ID.
Interview questions [1]
Question 1
Tell us about a time when you did more than you were required?