TP Customer Service Advisor interview questions

Received a phone call, been asked some basic questions before scheduling the interview, such as eligibility of working in the UK, when would I be able to start the job, criminal records, ect. On the day of the interview, there were 6 of us and we all been given some paperwork to fill in. Once we finished we had 10 minutes to prepare for a role play. Once the time ran out we were asked to go one by one with the interviewer to do the role play. It wasn't difficult, the role play was designed to show how would you deal with a difficult customer. Once finished been asked few other questions based on STAR method.