I applied online. I interviewed at Santander (Sheffield, Inglaterra) in Aug 2017
Interview
There were 2 main stages of the interview but there telephone screening. First is online assessment and maths test. So up to going to in for the in for the assessment to the site, you do get screened on telephone and get asked basic questions like you doing now? Have you got any holidays coming? Mainly ask about holiday because they don't want you missing training.
Second was at the site in Sheffield which also had 3 stages involved like Role Play, Maths and data accuracy test and then competency face to face interview.
The process took about a week from online assessment up to me going to the second stage at their offices and there were 2 calls in between that week to make sure you still coming and screening.
In face to face interview they want you to use STAR model to answer your questions so that you can give as much detail as possible.
Situation
Task (What)
Action (How and Where)
Result
Interview questions [2]
Question 1
Where you had to make a difficult decision and howyou dealt with the situation?
Após a inscrição teve prova online com diversos temas como português, excel e raciocínio logico, após aprovacao teve entrevista presencial em grupo com dinâmica e a última etapa foi entrevista individual com os gestores da área.
I interviewed at Santander (Milton Keynes, England)
Interview
Just your average customer service interview, asking a lot about previous experience and to give a lot of examples of different situations based on previous experience. Overall it was very standard for a customer service interview
Video interview where you’ll be asked a series of questions. The process isn’t too haunting but very well to prepare in advance to ensure you can answer properly
Face to face
