I applied online. The process took 2 days. I interviewed at Safelite AutoGlass in Jun 2023
Interview
General questions asked that can be found on Google but interviewer was direct and honest in providing feedback on the outcome of the interview, so no waiting for an email etc.
Interview questions [1]
Question 1
Why do you feel you would be an asset to the company?
I applied online. The process took 5 days. I interviewed at Safelite AutoGlass (Cleveland, OH)
Interview
Came sat down had regular talk about past experience and work ethic. Pretty easy interview for me. Had no previous experience with the company but was able to find a job
Interview questions [1]
Question 1
How many years of customer service experience do you have
I applied online. The process took 3 months. I interviewed at Safelite AutoGlass (Columbus, OH) in Feb 2023
Interview
The process began in late February and concluded in mid-May. There were 5 interviews and passed them all with flying colors, basically loved by all, until the end. The last interview was with a panel consisting of people I met with previously along with a few new people. The first half consisted of acting out a scenario with the recruiter and the other half consisted of conducting a presentation of a previous process improvement. Although Safelite kept changing the criteria of what they wanted in the presentation, it appears that simply could not comprehend the subject matter that was presented even after I dumbed it down. After an hour, they finally understood and I think they felt embarrassed and a little intimidated. Personally, I invested a tremendous amount of time and effort in this 3-month process only to be turned down. I honestly believe that the position was offered to the individual who was currently in the position as a contractor. I felt like I simply checked a box and was used in an effort to gather intel on how to improve the organization and close the known gaps. This process is like nothing I have ever seen in my career and I have been a senior manager for 20 years. It makes absolutely no sense for something to take this long. This is not a company and process I would recommend.
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