I applied online. The process took 3 weeks. I interviewed at Prudential (Atlanta, GA) in Jan 2023
Interview
Prudential is a joke. Please pay attention to all of the negative reviews because they are true. The call metrics are ridiculous and you will fail calls for a stupid reason. EXTREME high turnover rate and unhappiness all around. There is no transparency in the hiring process. They make it seem like things are great and everyone is caring when they micro manage and nit-pick. Only work here if you are desperate.
I applied online. The process took 2 months. I interviewed at Prudential
Interview
Interview process is quite lengthy. About 2 in person and separate test modules you have to complete prior to the actual interviews. The modules themselves were not that hard but time consuming.
Interview questions [1]
Question 1
They will ask you about a time you had to de-escalate a situation. And if you enjoy or manage well in a high stress fast paced job for the call center.
Online interview. It was good but I ended up deciding not to pursue customer service. It is online to start where you answer with short videos. Never went further than that.
Interview questions [1]
Question 1
Tell me about a time you had to deliver customer service and had to tell them no.