Glassdoor users rated their interview experience at Marks & Spencer as 100% positive with a difficulty rating score of 2 out of 5 (where 5 is the highest level of difficulty). Candidates interviewing for Sales Assistant and rated their interviews as the hardest, whereas interviews for Sales Assistant and roles were rated as the easiest.
I applied online. I interviewed at Marks & Spencer (Central) in Aug 2023
Interview
The interview at Marks and Spencer went well. I felt confident answering questions about customer service and teamwork prior to having similar experience. The interviewer was engaging, and I expressed my passion for retail.
I applied online. I interviewed at Marks & Spencer (Londres, Inglaterra) in Feb 2026
Interview
The process included screening call / presentation / panel interview. The interviewers were polite, engaging, and gave me a clear understanding of the role and what they were looking for. The questions were a mix of competency-based, technical, and role-specific questions, so it was important to prepare with real examples and be able to explain my thinking clearly.
One part of the process that stood out was presentation, which gave me a chance to show how I approach analysis, problem-solving, and communication. I felt the process was relevant to the role and gave a fair opportunity to demonstrate both technical and non-technical skills.
The overall experience was positive. My advice to future candidates would be to:
Prepare clear STAR-based examples
Understand the role and job description in detail
Prepare clear STAR-based examples
Understand the role and job description in detail
Be ready to explain your approach in a structured and business-focused way
Show both technical understanding and stakeholder communication skills
Interview questions [1]
Question 1
Tell us about a time you used data to identify a trend or solve a problem.
I applied online. The process took 1 week. I interviewed at Marks & Spencer (Bath, Inglaterra) in Jun 2023
Interview
I spoke to the line manager and she asked about relevant experience and a few behavioural questions about how I would speak to customers. They assess your personality and whether you are a people person and therefore suitable for the role.
Interview questions [1]
Question 1
What would you do if a customer was very upset and wanted to speak to the manager?