Liberty Mutual Insurance Customer Service Representative (CSR) interview questions

I applied online to a job posting via their website. They asked me to complete an aptitude test, which apparently I passed. I was contacted to schedule a phone interview which apparently I also passed. I was then asked to go in to the office for a full day of shadowing. Before I had a change to do this I was offered a position with another company. LM has a very drawn out hiring process!