Liberty Mutual Insurance Customer Service Representative (CSR) interview questions

The process is long, several weeks from time of online application to phone interview and request for on-site interview, and then another two weeks to hear from them about job offer, or not. But, it is very thorough. I appreciate the scrutiny because it shows their commitment to hiring employees they actually know will be able to do the job, especially with the online evaluations. There is one evaluation (basic personality and work-style and work ethic evaluation) when the online application is made. The next step is a phone interview in which the interviewer provides detailed information about the job requirements - hours, salary, etc. The interviewer then sends you on to an on-site interview, provided you feel like a generally good fit for the co. and job. The on-site interview takes a few hours and includes more personality, work-style online evaluations and several simulated CSR situations and coding questions. Waiting to hear from them at this point.

I applied online end of Jan, had to take a 30+ min exam online along with the application. That was cake if your intelligent at all. I actually forgot about this entirely until March 1st i got an email asking me to come in for a 4 hour day of interviewing/shadowing/etc. When i replied YES it was scheduled for the following day. When i arrived it was myself and 5 other candidates. Honestly i almost left at that moment because it was all older men and women in suits and i felt out of place and insecure, however im glad i stayed...never sell yourself short! We were escorted into a projection room where there was a very nice young man talking about the company and showing slide show, we were free to ask questions. Next, we were each directed to someones desk that was on the phones working. I had a nice younger woman who was plesant enough, there was not too much interaction because the calls are on top of each other. Finally after 30-40 mins (went by slow because you are seated kinda far away from them on the computer so u cant see anythng on the computer so you really have no idea whats going on, i just acted interested and kept asking questions when i could) someone came to whisk me away to the interview room. First interview was about 25 mins with a nice woman that had a tongue ring so i felt a little relaxed with her . She was easy to talk to and asked me about 5 questions, they were behavioral , i dont remember any of them i do know they were basic however the first one threw me off because i didnt have a story at hand to tell for that particular question. You should always have 5-10 stories about your work history ready to go. I had 4 stories and it was not enough...so i had to wing it. We finished ahead of time (she made a comment about it) so she asked me if there was anything else that i wanted her to know about me. Next she told me someone would be in to also interview me directly after. I waited about 3-4 mins and i was glad it was a young gentlemen with braces, really made me feel less intimidated! BUT his questions were harder and i was nervous because i already used all my ready made stories!! But i fumbled through it...he kept probing me for more and more, "and what did you do to resolve that?" etc. After we finished up (2nd interview was another 25 or so mins) i was escorted to a room with computers so i could take the assesment tests. This was about 45 mins and again it was fairly easy if u know customer service, and then personality test. THEN I WAS DONE. I was told i would hear in 5-10 biz days....its been a few days.