Liberty Mutual Insurance Inside Auto Claims Representative interview questions

Applied online, was invited to complete assessment, then was contacted by a recruiter who set up a time for a phone interview in 2 days. Phone interview was easy, was asked various behavioral questions, and said that she would contact me if a manager was interested in moving forward. Exactly one week later, I was contacted and scheduled for a face to face interview. Interview was with 2 managers; one manager was nice, the other was pretty cold and didn't seem like she wanted to be there. They asked basic behaviorial questions and were interested in my previous claims experience. They were asking a lot about what my previous employer's claims processes, what softwares they used, and their metric system. They had me shadow a claims representative to see what they do. They mentioned that for this position, you would have to obtain your license within a week or so of hire, and then will be sent to their training site in Boston. Hours are typically 1st shift, Monday-Friday. I was told they would contact me soon regardless of if I was chosen or not. Never heard back from them and it's been three weeks... that's the only reason why I would say it was a negative experience because you should atleast give the courtesy of contacting candidates to let them know if you're moving forward with them or not.... especially if you specifically say you will be contacting candidates regardless.

App online, phone interview, in person interview so far. The interview was with two senior reps. The interview is behavioral based questions which requires STAR response answers. When complete, I was introduced to the senior manager. Still waiting for next steps