Liberty Mutual Insurance Customer Claims Representative interview questions

My Experience I got an email to set up an interview so I awaited the call for the day we agreed upon and I never heard a thing. I emailed the recruiter but still no response and after a few months I reapplied and was emailed again to set up a phone interview. This time I actually got a call and had a short 15 min interview and then I was asked to be available for a face to face. The next day I got a call from the local office to come in for the face to face with two managers. I was then called a week or so later to come in for assessments and to job shadow for about 3 hours. Shortly after the third interview I was called and offered the job and begin the background and credit check process. It took so long about a month but I finally got a call once both check cleared with a shift and start date.

This is my third time applying for a position with this company. The process was as follows: I submitted my resume online via taleo.com. After submitting my resume, I was given a pyschogical test, that I am assuming was to determine if I was suitable for the position. After hearing nothing from the company for about a month, I thought I was overlooked for the position but I was then contacted by a recruiter via email that wanted to set up another interview with another recruiter. I was then interviewed by the second recruiter. After about 3 weeks, I was again contacted by the recruiter to setup an in-person interview. The in-person interview consisted of me shadowing a CCR. I was then interviewwed by (2) team leaders who provided much information regarding the position and seemed to be very positive regarding me answers to thier questions. I was then given an on-line test, which consisted of some psychological questions, and some simulation questions where you were required to act as though you were handling actual customer service calls for all different types of companies. The in-person interview took almost (3) hours.