Liberty Mutual Insurance Customer Claims Representative interview questions

1- Apply online; if you resume fits the requirements of the position you'll get an email 2- Received email to confirm a phone interview 3- One week after applying; phone interview (be prepared for a lot of behavioral based questions) 4- If you do great with the phone interview, you'll be scheduled for a phone interview right then. 5- In-person interview 2 weeks later (interview with 2 managers- behavioral based questions, complete online assessment, write an essay, and job shadow-ask a bunch of questions and ask the hiring managers questions as well, it shows you're interested) 6- Job offer 2 days later- depending on the companies needs

I applied for the position online and received an email for a phone interview about four days later. Phone interview went well-received another email for an on-site interview a week later. On-site interview included; two one on one interviews with managers, a written response, three assessment tests (billing code test, call simulation test, and personality test). I also shadowed with an employee who occupied the same position that I applied for. My advice- situational/behavioral questions are asked. Have several scenarios in mind. When answering these types of questions, tell a story- do not give verbal "bullet points". Give concrete examples. Be sure to ask good questions- the two managers who I interviewed seemed to appreciate that. Also be certain to ask questions when doing the job shadow. This will give you great insight on the position. As for the written response, be sure to be detailed and thorough in your response. Pay attention to detail and read through the questions on the assessment tests thoroughly. Because the tests are timed, you may feel the need to rush through, but I would advise not to. Most importantly, be yourself, be honest, and although interviews can be stressful, have fun! *Be advised- each interview experience is unique, and will differ from location to location, albeit the general process is similar. I researched these reviews extensively before my interview, and realized that each interview with regard to the personalities of the managers that interviewees encounter, timing, specific questions asked, etc. are extremely diverse. I guarantee, the interview steps/procedures will be similar, but your experience will likely be much different than mine.