They really want to know that you are applying because you believe in the mission statement of the company. You shouldn't apply just for a paycheck, or if you can't handle elite guests with high touch needs.
I applied online. The process took 2 weeks. I interviewed at Hyatt
Interview
The interview was relatively straight forward. I applied online, interviewed twice. First interview felt like an in depth conversation rather than an interview. Second Felt more along lines of a traditional interview. Fun, simple, engaging.
Interview questions [1]
Question 1
Tell me about a time that you provided excellent customer service.
I applied through an employee referral. The process took 3 days. I interviewed at Hyatt (Tokio) in Nov 2019
Interview
I got three interviews in total: one in group where I was also introduced in details about the facilities, one with two people from HR and a final one with the Manager.
Overall good experience
Interview questions [1]
Question 1
Regular questions like, long term and short term goals, where do I see myself in 10years, describe yourself, why this place and this country etc.