Humana CSR interview questions

About a month after I submitted my resume, I finally got a call back to meet for an interview. I first met with three people part of the team I was interviewing for. They asked me questions one after the other for about 30 or 40 minutes. After that, I waited around for about 20 minutes and then met with the floor manager and the team leader. I talked to them for about 20 minutes and they told me they would get back to me within the week and I never heard from them even after sending a follow up letter/email.

Initial interview was handled on the phone by a representative from Career Builder.com. Basic interview questions, nothing out of the ordinary and no real difficult questions. They were very focused on insuring that I knew I was interviewing for an evening shift position and that there could be NO TIME OFF from the point of the first day of training until busy season was over. Second interview was in-house, panel type interview with two interviewers from the department--a manager and senior level associate who had done the same position for which I was interviewing. You were interviewing at the same time as the other potential hires, so five in the room. They had approximately 6 questions and asked each person all the same questions. i.e, they started with question 1 and asked applicant a, then b, then c. Then question 2, asked applicant b, c, then a, etc. They were all behaviorial interview questions geared toward handing customer situations...ie, irate customers, going above and beyond, problem solving etc. After they finished the questions, they asked us to think about the question "why should I hire you" and then they stepped out of the room. Upon return, they separated the applicants and then met with each individually to get the answer to the final question. They reminded you that as an applicant, you would hear from them within 72 hours about where or not they were interested, but would I mind meeting with someone from HR if I had a few minutes. And then I received the job offer and start date.