I applied in-person. The process took 4 weeks. I interviewed at Gucci (Sídney) in Nov 2011
Interview
total 3 interviews. The first round goes with HR assistant, if pass, goes to 2nd round with a shop manager, final round is with HR manager. You may be asked a 'role play' given situation that you are a seller of particular product and the interviewer is a customer. You are also asked to describe your successful stories in your previous experience (if there is any). Overall it wasn't too difficult but wasn't easy either. Definitely someone from similar luxury goods industry will benefit for the interview.
Interview questions [1]
Question 1
What would you do if your customer comes back and ask for a refund?