Enterprise Mobility Customer Service (CSR) interview questions

I applied online for a customer service representative position with Enterprise Rent-a-Car. I was contacted a few days later by a recruiter, who told me that she liked my resume and would like for me to come in for an interview. I went in for the interview, where I was asked mainly frequently-asked interview questions. These included: if my friends could use 3 words to describe me, what would they use? Give an example of where you encountered a problem, and the steps that you used to solve it. Where do you see yourself in 5 years? Why do you want to work at Enterprise? etc.