I applied online. The process took 2 days. I interviewed at Enterprise Mobility in Jun 2011
Interview
After the first initial contact via email, there was a phone interview soon after. Once the phone interview was over they asked me to come into the office for a face-to-face interview. During the face-to-face interview, they asked pretty much the same questions as they asked druring the phone interview. The questions were typical interview questions. Questions like what did you do in your last job, what do you know about the company, why do you want to work for the company, how would your previous employer describe you and so on.
When I went to the office for the face-to-face interview, there were other people in the lobby wainting to be interviewed by different people but for the same job. The office was quiet and there weren't anything that stood out. It was a normal corporate office.
Interview questions [1]
Question 1
Give a specific example of when you did something to exceed customer expectations.
I applied online. The process took 2 weeks. I interviewed at Enterprise Mobility in Jun 2011
Interview
Online application was very detailed and required more than one hour to complete. After submitting final answers, posted comment requested following directions below. The directions I was given required me to answer a 100 "intelligence/personality" type questions. These questions were similar to Myers Briggs preference or normal response. Online application was complete once this sections was finished.
Received email confirming my application stating recruiter would contact within five days. Exactly five days later, a phone call scheduled a phone interview for the next day. That interview included "story-telling" such as tell me a time when you handled an unhappy customer or a time when you were given conflicting directions from different members of management team. The half hour interview ended and I was told to expect an email with further instructions within a week. One week later, an email stated that they were pursuing other applicants and thanking me for my interest. Although I was not offered a position, regular communication made the interviewing process very professional.
Interview questions [1]
Question 1
Give an example of how you handled a complaint from an angry customer.
I applied through college or university. The process took 1 day. I interviewed at Enterprise Mobility in Jun 2011
Interview
I had a 10 minute interview and then I was called in for a 1:1 Interview. The lady was energetic, easy going, and joyful. She asked for a time of when I had to motivate others to sell something. She then asked of a time when I was needed to go over and beyond to assist the customer. She then proceeded to ask of how I dealt with an angry customer. Everyone was very polite and greeted me accordingly. They were all dressed in business attire.