Cisco Customer Service Representative interview questions
based on 60 ratings - Updated Jul 24, 2025
Averageinterview difficulty
Very positiveinterview experience
How others got an interview
39%
Employee Referral
Employee Referral
27%
Applied online
Applied online
18%
Recruiter
Recruiter
6%
Other
Other
6%
In Person
In Person
4%
Campus Recruiting
Campus Recruiting
Interview search
60 interviews
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Cisco interviews FAQs
Customer Service Representative applicants have rated the interview process at Cisco with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 80% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 28 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Cisco overall takes an average of 44 days.
Here are the most commonly searched roles for interview reports -
I applied through an employee referral. The process took 2 weeks. I interviewed at Cisco (Atlanta, GA) in Jan 2019
Interview
The interview process was not an easy interview. Each interview is different depending on the person you interview with. They make sure you know the technology.. I had a total of 9 interviews
Interview questions [1]
Question 1
How would you go about forming a new relationship with a customer who had a less than desirable experience with Cisco in the past?
I applied online. I interviewed at Cisco (Ámsterdam) in Jan 2015
Interview
process starts with Recruiter contacting me. first conversation with recruiter and then 3 different interviews with business. everyone extremely professional and nice during the entire process. got in between updates from the recruitment team. process wasn't quick but understood that there had a lot of candidates to interview and needed time to go through all.
Interview questions [1]
Question 1
a lot of the question were from a skills perspective and also technical questions related to my experience
I applied through an employee referral. The process took 2 months. I interviewed at Cisco (Raleigh, NC) in Apr 2015
Interview
The process was long and challenging. It started with a few different phone interviews and eventually went to an "in person" panel interview. This took place at 1 of the 2 assessment centers that Cisco has (either San Jose or Raleigh). This consisted of a 5-6 day of role play, simulations and 1:1 interviews.
Interview questions [1]
Question 1
What does your "day to day" consist of in your current role?