The process took 1 day. I interviewed at CIBC (Toronto, ON) in Jan 2010
Interview
It was pretty formal, but the interviewer asked very predictable questions that weren't too difficult about the markets. It was clear that they had a lot of applicants, and I found the interview to be a bit rushed - I clearly was confined to a 25-minute slot at 10AM, so I had to really spout out my information. The interviewer even had to stop me at sveral points so we could continue with other questions.
I applied online. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in Jan 2008
Interview
It really depends on the manager that interviewed you. Some managers looked for CSR's that can sell banking products, while other managers are looking for CSR's that are efficient and accuracy. It would be better if you can speak more than one language. Questions that most likely they're going to ask are how do u deal with difficult clients? how do u handle customer complains? etc.