CIBC interview questions

telephone interview first, followed by a reference check, and waiting for the panel interview now. Questions like, why do you choose CIBC. Tell me a time that you have exceeded customers expectation, how do they react. Tell me a time you made a mistake. The HR consultant will go through your resume to ask related questions. I was asked 5 references.

I was asked to go through a phone interview first. Then I had another phone interview with the branch manager as I was living in another province at the time. I was going to be moving to the other province, so I could not meet them in person.