The whole process: It starts with a phone call from the recruiter(two weeks from the application date), then they schedule an online interview, then just do the interview and after that is over.
I applied through a recruiter. The process took 3 weeks. I interviewed at CIBC
Interview
2 rounds: 1 with HR and 2nd with the hiring manager.
Both were done on the phone. HR was purely behavioural and hiring manager was 20% technical + 80% behavioural
Interview questions [1]
Question 1
How did you deal with situations where your objectives were not aligned with your stakeholders?
I applied through an employee referral. The process took 2 weeks. I interviewed at CIBC (Toronto, ON) in Jun 2022
Interview
Questions about my experiences and lots of behaviour and situational questions about customer service. Over 20 min, went through my resume making questions, interview very focused on Customer Service situtations.
Interview questions [1]
Question 1
Q: Tell me a time you had a really upset customer, and how did you solve the issue?
Q: Tell me a time when you had to solve a customer issue in a quick time manner.
Q: Tell me a little bit about you.