CIBC Customer Service Representative CSR interview questions

The HR lady gave me an approximate 30 mins telephone interview. It's basically regarding to your personal characters, your previous working experience. And for the former one, usually they would require you to give examples relative to prove your personality or your skills. In the end of the interview, I got a chance to ask them back about what my concern would be about this position as well as my expectation.

Applied online,next day,I received phone interview with HR about 30 mins.one week later,i found another CSR position available,send the job No. to the HR.about week later,received a E-mail said Face to Face interview at Mississauga near Square One.