CIBC Customer Service Representative CSR interview questions

I had an interview with two general managers involving general conversation to show how I would fit with the other employees and with cash management. There were also about 6 defined questions that had to be asked and answered, but they felt a little less weighted than the conversation. It lasted 3 hours and I heard back from them in 20 minutes.

I got referred so I didn't apply online, however after I received the call i had a phone interview. Very nice and just getting wind of my personality. Once I got through that I had an in person interview