I applied through an employee referral. The process took 1 week. I interviewed at CIBC (Victoria, BC) in Oct 2018
Interview
They will review your resume and cover letter. Then they will call or email you to schedule the interview date and time (this is one on one with the branch’s manager). There would be a second round which would be with HR department (I was able to skip this round and got the offer immediately)
Interview questions [1]
Question 1
Describe your previous work experience and how do you think it would be different from this role (CSR)?
The CIBC Customer Service Representative (CSR) interview process generally takes an average of 16 to 20 days and involves multiple stages designed to assess your customer service aptitude, sales potential, and cultural fit.
Was smooth and warm. Nothing to add. Was more intro than grilling. From the beginning it was obvious that we clicked and interview was more conversational. Some tmat questions, some customer scenarios and checking loyalty issues.
Interview questions [1]
Question 1
How would you approach on specific customer problem etc
