Booking.com
Part of Booking Holdings
Engaged Employer
Booking.com Customer Service Representative interview questions
Updated Jun 2, 2026Difficulty
Average
Experience
Mostly positive
How others got an interview
- 5%Employee ReferralEmployee Referral
- 4%In PersonIn Person
- 4%RecruiterRecruiter
- 2%OtherOther
- 1%Staffing AgencyStaffing Agency
Interview search
298 interviews
Booking.com interviews FAQs
- Customer Service Representative applicants have rated the interview process at Booking.com with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 77% positive. To compare, the company-average is 78.4% positive. This is according to Glassdoor user ratings.
- Candidates applying for Customer Service Representative roles take an average of 20 days to get hired, when considering 13 user submitted interviews for this role. To compare, the hiring process at Booking.com overall takes an average of 27 days.
- Common stages of the interview process at Booking.com as a Customer Service Representative according to 13 Glassdoor interviews include:
Phone interview: 25%
One on one interview: 25%
Skills test: 25%
Personality test: 8%
Background check: 4%
IQ intelligence test: 4%
Presentation: 4%
Group panel interview: 4%
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