BT Group Customer Service Advisor interview questions

So you apply online, fill in all your basic personal details and maybe some employment past - overall about you. Once completed you get a email confirming the completion, and another as a “reminder” to then start online assessments. Once on the assessments you answer situation questions and say which response is most & which is least effective. It gives you a scenario and a multi choice answer as to how you think you should respond & how you shouldn’t. After this you submit, and if successful you will receive a phone call from an 0300 number congratulating you & will then be offered a telephone interview to which they will book in for you over the phone there & then. Once the telephone interview is done, you will be told whether you passed or not. If you passed you will get an email in a few days asking you to book your interview/assessment day. Or you will get a phonecall from a trainer in HR who will book this in for you too! Once assessment day comes, you will need 2 forms of ID (I took passport & NI number letter) on this day, you are assessed on everything. You will get an introduction to BT & benefits and career wise at BT. You then have an interview with a manager, 2 role plays & a group situation/scenario task which is all marked on. Then 2 days after assessment if you get a phonecall you got the job, if you get an email, you didn’t!

A simple online application followed by a keyboard input speed test. A recorded message spoke cutomer names and addresses which i had to fill in an electronic form. After about tgree weeks I was contacted by manpower to prepare for a interview following the S.T.A.R interview tehnique and given a date for it. I was also recommended to look up glassdoor to get some idea of what questions might be asked. Afterwhich at a later date there was a group interview session with a BT manager and manpower representative.