BT Group Customer Service Advisor interview questions

Telephone interview that lasted approximately 20 minutes the day after my online application (that included online testing). Scenario questions eg what would you do if... And competency questions eg give an example of... Using STAR - SITUATION, TASK, ACTION, RESULTS to score. Information provided about shift patterns and training expectations. Approximately 5 minutes on hold to be congratulated on passing this stage and was then invited to an assessment day and advised of when training would start should I successfully pass that stage. Pleasant interview, opportunity to ask questions provided.