I applied through a recruiter. The process took 2 weeks. I interviewed at Apple (Las Vegas, NV) in Mar 2012
Interview
The interview process was fairly easy if you are familiar with Apple products. They ask a lot of questions to see if you fit what they are looking for. Just make sure that emphasize that you will show empathy for the customers problems with helping them.
Interview questions [1]
Question 1
What would you do to help a customer if the volume on their device "Ipad", "Iphone" is not working when they are trying to watch a video of their grandchild's first steps?
I applied online. The process took 4 weeks. I interviewed at Apple (Ocala, FL) in Jul 2015
Interview
The first interview was friend, very friendly gal, asked me a few questions about handling situations. The second interview the guy was extremely nice as well, only few basic questions. Third interview was a bit more technical but not Apple focused. Generic tech questions and more about my customer service experience than anything.
After I applied online I received a call from a recruiter who did about a 5 minute interview. I was asked a really basic question about how I would handle a call from someone who's iPhone did not seem to be working. I think they were looking for how I would handle the conversation from a customer service standpoint more then my technical skill. I was also asked some questions about my work experience. Then I was set up with a Face Time interview, and now I have my second interview.
Interview questions [1]
Question 1
How would I help someone who had a phone that did not seem to be working.