I applied through college or university. I interviewed at Apple in May 2015
Interview
Skype call including technical test.
Applied online first and then recieved an email requesting me to complete the technical test and screenshots of wifi speed. This was all fine.
Then there was a 20 minute skype interview which was conversational and was basically answering questions on a form which they filled in as we went.
I applied online. The process took 4 weeks. I interviewed at Apple in May 2015
Interview
There are three interviews.
- First interview, someone gives you a call over the phone. They're interested in you based on your resume. Great job so far! They're going to give you a run-down of the position. The hours and weeks of training required, hourly pay, description of the position. They'll ask some basic questions about your availability, your experience, and they will probably do a little role-play with you.
- Second interview with a recruiter via FaceTime/Video. This is the most important interview. Situational interview questions, a couple of role-play questions. The most important thing they are looking for is empathy. Pay attention to details like "birthdays" or "honeymoons" and acknowledge those things. Keep everything positive, make the "customer" feel like everything is going to be okay. If you move on to interview 3, they will most likely tell you on the spot. Great job!
- Third interview with manager via FaceTime/Video. This one is more relaxed and laid back. You'll probably see your manager with a pet climbing on the keyboard or something. You'll do some more situational questions, and some role-play. Don't forget the empathy! You may not be able to read your interviewer on how much they like you or not. Don't even bother asking "How did I do?".. they won't tell you. They won't tell you if you got the job for another week or two. You'll probably spend those two weeks replaying this interview in your head over and over and picking apart everything you said.
Interview questions [1]
Question 1
Roleplay Question: I just got back from my honeymoon and lost all of the photos I took on my phone!
I applied online. The process took 5 weeks. I interviewed at Apple (Austin, TX) in Jul 2015
Interview
There is going to be a 3 interview process. In which you'll be contacted by 2 Apple Recruiters, and a hiring manager if you get to the third. You'll need to be on your toes and ready for role-playing. This can be a fun interview but you'll need a solid internet connection, a decent webcam and a smile.
Interview questions [1]
Question 1
What is a problem you experienced with a customer? What did you do to resolve it and what was the outcome?