I applied through a recruiter. I interviewed at Apple (Atlanta, GA) in Jun 2015
Interview
Applied via Apple website, had preliminary interview with HR, 2nd interview with Supervisor, 3rd interview with Area Manager. I was contacted by the supervisor and offered the position. I had to complete a background check and verify my identity before I was hired.
I applied online. The process took 3 weeks. I interviewed at Apple in Mar 2017
Interview
Asked a lot of troubleshooting questions and how much you know about Apple products. Role-play scenario about someone having issues with their iphone. How would you troubleshoot an external monitor?
I applied through college or university. The process took 5 days. I interviewed at Apple (Sacramento, CA) in Mar 2013
Interview
We scheduled a phone interview and talked for about half an hour covering multiple topics and did some amount of role playing. Overall it went ok but they did not end up hiring me.
Interview questions [1]
Question 1
How I would handle a situation with an angry/upset customer.