AT&T Retails Sales Representative interview questions

The online assessment takes some time. It is lengthy but easy. The phone interview was short, about 12 minutes. Not very in depth, mainly dealing with how a person handles sales and customer service situations, none of which are very difficult. The interviewer did not appear to be ideally suited to conducrt the interview, as they did not appear to know basic concepts of sales and customer service. Most of the time was spent in repeating concepts or explaining them.