I applied online. The process took 3 weeks. I interviewed at AT&T (Cleveland, OH) in Jan 2009
Interview
You initially get called in to take two separate tests. You take these tests with a group of other people that are looking for the same job. The more technical and difficult one is given first. If you pass that test the second test is easy and just basic customer service and common sense type questions. After passing the two tests you talk to the HR guy and a manager. They ask all the same basic background and situational questions that are always asked in interviews.
Interview questions [1]
Question 1
The pre-test before the interview is the most difficult. It makes sure that you have very basic cabling skills and abilities.