ADP Client Support Specialist interview questions

Applied online where I was required to provide basic information about myself. At the end of the online application an assessment on grammar is given. The next step in the process was a phone interview with a recruiter. This part of the interview consisted of education, work history, salary expectations, there were also several "story" type questions. Because the interviewer is merely transcribing the interview for a hiring manager to go over, the entire process seemed inhuman and awkward. Many times I had to repeat myself, because the interviewer hadn't been able to type everything in a timely manner. After this process another online assessment is sent to be completed. This assessment starts of with a 20 question timed (10 minute) test that assess basic math and bookkeeping skills. The second part of the test consist of 3 mock calls (which test your ability to upset, handle upset customers, and customers with late payments) that are to be completed within a 30 minute time limit. Finally there is the personality assessment that consists of around 40-60 questions. After completely this I was told I would be contacted with 1-2 weeks about whether or not I would move onto the next step of the process. 3 weeks have passed and I have yet to be contacted.

The hiring process was consistent. I applied and within a couple of weeks I recieved an invitation to come in for an interview. The interview questions were reasonably applicable to the position skill set.