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      Vodafone

      Engaged Employer

      Vodafone reviews

      3.9

      74% would recommend to a friend

      (16,793 total reviews)
      avatar

      Margherita della Valle

      78% approve of CEO

      58% positive business outlook

      Ratings by demographic groups

      Vodafone has an employee rating of 3.9 out of 5 stars, based on 16,793 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Vodafone employee rating is in line with the average (within 1 standard deviation) for employers within the Telecomunicaciones industry (3.6 stars).

      Reviews by job title

      17K reviews
      2.0
      Sep 27, 2016

      Vodafone is an Egotistical Company that only cares about its net promoter score

      Retail store manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Unfortunately there were no pros during my time working for this company.

      Cons

      Retail Stores are severely understaffed. New system called seibel-none of the staff know how to use properly. Bonus is all based on Net Promoter Score. Their are three questions asked, however Vodafone only care about the first one- would you recommend Vodafone to a friend or family unless customer gives 9/10 staff members are penalised. Staff can potentially loose their job based on this system. Unfortunately what Vodafone do not realise is that people will rank Vodafone based on their whole experience not the last one. The majority of departments that can actually resolve a customer issue are only available to be contacted via an email.

      1.0
      Sep 2, 2016

      Customer Service Adviser, Berkeley Sq, Glasgow

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Salary, staff benefits, the people.

      Cons

      I have worked for Vodafone for just over a year and it's only now I've realised how naive I was in thinking this company - given the size it is - must be a 'well oiled machine'. I work in assisting customer's who have foolishly signed up for Vodafone's broadband. This sub-standard product along with the sub-standard customer service we give has led to despair. No one in the office really knows what is going on. Procedures once learnt and given time to sink in are immediately changed (this happens on a daily basis). This is the reason the salary is so high, it's just a retention tool as anyone with common sense would know that the place is shambolic and to 'jump ship' at the first opportunity. I am currently looking to join any business who can actually communicate with their staff and not change procedure on a daily basis.

      5.0
      Jul 27, 2016

      The best company I've ever worked for

      Client sales specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      The office, the canteen, the gym, the showers (I can bike to work), the library, the mini meeting pods, the large professional meeting rooms, the pit stop, the people you work with are awesome, the product set is huge and at the top right of the Gartner magic quadrant, the general vibe in the office, the professionalism, the aspiration, the ability to work flexibly, the career opportunities, the focus on charity and giving something back and fund raising, the benefits are good too!

      Cons

      Process can be a nightmare. If you're not part of the steamroller you're part of the pavement.

      Viewing 247 - 249 of 16,793 Reviews
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      ReviewsVodafone reviews

      Glassdoor has 20,511 Vodafone reviews submitted anonymously by Vodafone employees. Read employee reviews and ratings on Glassdoor to decide if Vodafone is right for you.