I have been an Uber Eats “partner” for about 2 weeks and the experience so far is sub par and moving towards horrible. Their sales team will tell any lie to get you to sign up and once you are onboard the support staff (account manager) lack experience and education in dealing with small issues and complaints. They don’t have a quality control process in place to ensure that food delivery is sanitary and protected. Their training is based on a short YouTube films. They use the same drivers that pick up people. Their drivers are not trained properly. Don’t be surprised if you receive your UberEATS order by a kid on a bicycle without any warming bag (this may be acceptable if you live in Manhattan or densely populated urban area). I really take great pride and time to ensure my customers receive a hot and fresh meal. Quality of delivery is just as important as quality of food preparation and service. To pay a partner (UberEATS) 30% of my net sales and have them not ensure quality of delivery is unexpectable. Don’t try complaining to higher ups because your complaints will go unanswered. I am really concerned for the public and restaurants who partner with UberEATS because they are both risking safety and business liability. For the general public be smart and have someone you can hold acccountable deliver you food before you get sick. Restaurants be smart and measure your liability risk factor when you have UberEATS deleiver your product in a dirty vehicle, no warmer bag, hanging off bicycle handle bars or by unprofessional individual.
