UPS reviews

3.4

55% would recommend to a friend

(36,773 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,773 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
4.0
Aug 2, 2008
Recommend
CEO approval
Business Outlook

Pros

Structure, determination, strong corporate culture, vision. Extremely educational on every imaginable level, a training that is stellar outside UPS. If you've been at this company, it's a breeze taking on pretty much any other challenge. Especially so if given an excellent mentor/boss (which I happened to have).

Cons

Extremely political and bureaucratic. How about two-three months for ordering a lamp? Non-flexible. No room for real responsibility, there's always someone else who approves and decides which disconnects people from their jobs. Furthermore, people are not viewed as people, it's all about statistics and ROI. Poor pay compared to other companies for similar jobs. Reasons for advancement are unclear. It's pretty much all about knowing the right people and networking within the company. Management (including myself) are treated like royalties (how about planing a new lawn for a visit to one of the centers?) and are able to freely act as dictators creating their own little realm within the Big Brown.

2.0
Jul 27, 2008
Recommend
CEO approval
Business Outlook

Pros

In this area of the country the pay is good, so employee retention is high. This affords employees to build good bonds with each other and their customers to provide a good service. The benefits are also very good for a labor intensive job without any needed higher learning. If you do enjoy hard work, this is an excellent job to have, but you will sacrifice in the long run with physical problems. UPS does provide their service providers with uniforms, which cuts down on clothing costs. Finally, if you tend to be a follower, not a leader, UPS in a place for you, as original thoughts and ideas are not asked of you.

Cons

Management is strictly running the company by looking at key numbers, then manipulating other numbers to make the tracked number appear better. This gives a false sense of what the company is actually trying to achieve in the first place, and overall makes all the statistics unreliable. UPS management has taken the stance that it's hourly employees should have no knowledge outside of their immediate skills needed to do the job, thereby making employees, representatives of UPS, appear to have no knowledge of the company and it's operations to the general public. Hourly employees are constantly threatened and beaten down, supposedly to maintain an adversarial work environment, which alienates employees from wanting to dork harder for UPS.

5.0
Jul 26, 2008
Recommend
CEO approval
Business Outlook

Pros

the salary and the health benifits

Cons

it is a vrry physically demanding labor intenion job , with very long hours for ups package car and feeder divers like myself which takes very valueble and important time away from the family life. also we never shut down due to weather of any extreme . also trying to get permission to get time off is often denied . when package car drivers need help on a route we rarely receive any or none at all. often times working during our1 hour of lunch time, which time we are required to take each day by our collective bargining contract agreement

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