UPS reviews

3.4

55% would recommend to a friend

(36,791 total reviews)
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Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,791 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
3.0
Jul 27, 2009
Recommend
CEO approval
Business Outlook

Pros

The sky is the limit. Tremendous amount of opportunity. Cutting edge technology. Ability to carve out a career with multiple facets within the same company is unheard of - at UPS you can do this. Training for FT supervisors is excellent if taken advantage of. Many excellent employees both hourly and management. Very good Corporate Vision. Very good Corporate Citizen.

Cons

UPS has a problem executing at all levels; Corporate ideals not played out on the local level at all times. Message given by Corporate is often contradicted by the time it reaches the district level. UPS operates much like a Federal and State system of governance. Each District is accountable to Corporate but has flexibility in how it accomplishes goals. Methods of accountability fosters and rewards "erronious reporting of numbers" and often mistakenly reinforces "the ends justifying the means." This is not intentional but it is widespread. UPS is a company that focus is on numbers and loses sight of the larger picture at times. UPS has a strong Union presence (Teamsters) and it does make the business struggle to maintain a profit and productivity. There is a "them versus me" mentality that doesn't work on either side of the fence. UPS has a serious problem with how they treat all employees. There is no such thing as "work life balance" at UPS. The hours are very demanding: scheduled 50/week with actual hours worked almost always 60-70+ depending upon your position. Expectation of 24/7 availability with holiday and weekend work expected also. Wage and benefits plan no longer premier.

2.0
Jul 22, 2009
Recommend
CEO approval
Business Outlook

Pros

Great benefits. Sometimes you feel like you do make a difference! You can sometimes get a promotion without having to suck up!

Cons

Work, work, work! Expected 60+ hours a week. Never good enough. Management always wants more of everything. Rarely get a thanks, for any job done!

4.0
Jul 19, 2009
Recommend
CEO approval
Business Outlook

Pros

UPS is a big company with a lot of resources. There are plenty of procedures to make sure everything is done correctly. UPS is not a perfect company, but it really try to do the right thing.

Cons

Because UPS is a big company, there are a lot of red tape and paperwork to get things done. if you don't like following orders or procedure and paperwork, UPS may not be for you.

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Glassdoor has 40,998 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.