UPS reviews

3.4

54% would recommend to a friend

(36,810 total reviews)
avatar

Carol B. Tomé

36% approve of CEO

42% positive business outlook

UPS has an employee rating of 3.4 out of 5 stars, based on 36,810 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UPS employee rating is in line with the average (within 1 standard deviation) for employers within the Transporte y logística industry (3.5 stars).

Reviews by job title

37K reviews
5.0
Sep 18, 2010
Recommend
CEO approval
Business Outlook

Pros

UPS offers tuition reimbursement for students meeting their criteria. It is different depending on where you live. It was a great place to work when going to college.

Cons

UPS is a union company. This is usually a good thing but some people misuse it. UPS is scared of getting a lawsuit so they don't fire people that need to be fired.

1.0
Sep 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Ok pay given the responsibility, ok benefits, don't have to work a lot of hours, on-site gym and cafeteria. People are pleasant.

Cons

Few promotion opportunities for Supervisors, Managers, or Directors - terrible upward mobility. There is a huge glut of Managers and Directors that have been around forever --- making it challenging to move up unless someone dies. Culture is old-school. While hours are not long, you better be at your desk between 8am-5pm. Count on a max 2%-3% raise every year, even if you were an awesome performer. Career development process is almost entirely useless. If you are career motivated, UPS is not the place for you. If you're looking for an easy 8-5 job and little responsibility given the pay, UPS is the place for you.

3.0
Sep 17, 2010
Recommend
CEO approval
Business Outlook

Pros

Very hands on job, part of one of the biggest customer service processes in the world. Good opprotunities and benefits once you really establish yourself. Great workout.

Cons

Hourly pay is pretty low for the amount of labor put in. Management relies too much on the package handlers and thus becomes visibly upset at workers who really didn't do anything wrong. Also, attempts to solve problems by using logistical figures instead of common sense and real life scenarios. New benefits package kicks in after 6 months of working and one year for family. When economy tanks, job security is low and minimal hours are worked. To solve overtime problems, they hire dozens of seasonal help to help handle the winter workload but seasonal help is clueless and inexperienced so it ends up being more of a problem.

Viewing 36358 - 36360 of 36,810 Reviews

Glassdoor has 41,019 UPS reviews submitted anonymously by UPS employees. Read employee reviews and ratings on Glassdoor to decide if UPS is right for you.